Payment Policy

At PetLep, we are committed to providing a secure and transparent payment experience for our customers. This Payment Policy explains how we accept, process, and manage customer payments. 

1. Accepted Payment Methods

To ensure a convenient and secure checkout experience, PetLep accepts the following payment methods:

Credit & Debit Cards:

• Visa

• MasterCard

• American Express

• Discover

Digital Wallets:

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

Secure Payment Gateways: All available payment methods displayed during checkout are processed through trusted and encrypted payment gateways.

2. Secure Checkout & Data Protection

Your privacy and payment security are our top priorities.

• All transactions are protected using industry-standard SSL (Secure Socket Layer) encryption

• Payments are processed through secure and trusted payment gateways

• PetLep does not store your full credit card or payment information on its servers

3. Payment Timing & Authorization

Payment Timing: Full payment is required at the time of purchase. Your payment will be processed once your order has been successfully placed.

Payment Authorization: By placing an order, you authorize PetLep to charge your selected payment method for the total amount of your purchase, including any applicable taxes.

4. Currency

All prices displayed on our website are listed in United States Dollars (USD), and all payments are processed in USD.

5. Taxes

Applicable sales taxes will be calculated automatically at checkout based on your shipping address and applicable laws.

6. Failed or Declined Payments

If your payment is declined or cannot be processed, your order will not be completed.

Please verify that your billing information is accurate or try an alternative payment method before placing your order again.

7. Order Confirmation

Once your payment has been successfully processed, you will receive an Order Confirmation Email containing your order details and purchase confirmation.

8. Fraud Prevention

To protect both our customers and our business, PetLep may perform additional verification for certain orders.

If further verification is required, our customer support team will contact you using the email address provided during checkout.

9. Billing Disputes

If you notice an incorrect charge or have any questions regarding your payment, please contact us as soon as possible at support@petlep.com.

We are committed to resolving billing concerns promptly, fairly, and professionally.

10. Contact Information

If you have any questions regarding this Payment Policy or your payment, please contact our customer support team:

Email: support@petlep.com

Phone: +1 (229) 432-0884

Business Address: 514 W Oglethorpe Blvd, Albany, GA 31701, United States

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)