Shipping policy

At Petlep, we are committed to providing clear, reliable, and transparent shipping information for every order. Please review the shipping timeframes, order cut-off time, handling time, transit time, and estimated total delivery time below before placing your order.

 


Shipping Destinations

We currently offer free shipping on all orders to the United States.

 


All Products — Entire Catalog

This shipping policy applies to all products in the Petlep catalog. All orders qualify for free shipping within the United States, with no minimum purchase required.

 


Delivery Times

We provide estimated delivery times based on our standard order-processing and shipping schedule.

  • Order cut-off time: 5:00 PM Eastern Time (ET)
  • Time zone: America/New_York

 

 

Handling Time

1–2 business days (Monday–Friday)

Orders placed after the daily cut-off time may be processed on the next business day.

 


Transit Time

5–6 business days (Mon–Fri)

Available for all destinations within the United States.


Total Delivery Time

Estimated total delivery time: 6–8 business days.

Available for all destinations within the United States.

 


Currency

All prices on our website are displayed in USD — United States Dollar ($).

 


Shipping Costs

Get Free Shipping on all orders within the United States.

No minimum purchase is required to get free shipping.

 


Order Changes & Delays

Order Modifications: If you need to make changes to your shipping address or cancel an order, please reach out to us at.

support@petlep.com as soon as possible. Once an order has been shipped, we cannot change the shipping address.

 


Delivery times may occasionally be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Peak demand periods
  • Remote delivery locations
  • Circumstances outside our control


Order Tracking

Once your order has shipped, we will provide you with tracking information so you can easily monitor your shipment through the carrier's tracking system.

We will assist you by working with the shipping carrier to help resolve the issue as quickly as possible.

 


Delivery Address Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

  • Full name
  • Delivery address
  • Postcode
  • Contact information

 


Order Cancellations

Orders may be cancelled before dispatch by contacting our customer support team.

If your order has already been shipped, cancellation may no longer be possible and the order may instead need to be returned under our Return & Refund Policy.

Approved cancellations will be refunded to the original payment method used during checkout.

 


Shipping Support

If you have any questions about Shipping, our customer support available to assist you.

Email: support@petlep.com
Phone: +1 (229) 432-0884
Address: 514 W Oglethorpe Blvd, Albany, GA 31701, United States
Support Hours: Monday – Friday, 09:00 AM – 5:00 PM (GMT-05:00) Eastern Time (ET)
Live Chat: Available on-site

Thank you for choosing Petlep