Shipping policy

At PetLep, we are committed to providing a transparent, reliable, and efficient shipping experience for our customers. Please review our shipping policy below before placing your order.

1. Free Shipping

We offer Free Shipping on all orders delivered within the United States. There is no minimum purchase requirement to qualify for free shipping.

2. Order Processing & Handling Time

  • Order Cut-off Time: 5:00 PM Eastern Time (ET)

  • Handling Time: Orders are typically processed and dispatched within 1 to 2 business days (Monday–Friday).

  • Orders placed after the daily cut-off time, on weekends, or on public holidays will be processed on the next business day.

3. Transit & Delivery Time

  • Transit Time: Once your order has been dispatched, delivery typically takes 3 to 5 business days (Monday–Friday).

  • Estimated Total Delivery Time: Including processing and shipping, most orders are delivered within 4 to 7 business days.

Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use the tracking number to monitor your shipment through the carrier's website.

5. Delivery Area

We currently ship exclusively to addresses within the United States. At this time, we do not offer international shipping.

6. Shipping Delays

While we work hard to ensure timely delivery, shipping times are estimates and may occasionally be affected by factors beyond our control, including severe weather, carrier delays, holidays, or other unforeseen circumstances.

We appreciate your patience and understanding if unexpected shipping delays occur.

7. Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order. PetLep is not responsible for shipping delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided at checkout.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, or if your shipment appears to be lost in transit, please contact us at support@petlep.com within 30 days of the estimated delivery date.

We will promptly investigate the issue with the shipping carrier and keep you informed throughout the resolution process.

9. Contact Information

If you have any questions about shipping or your order, please contact our customer support team:

  • Email: support@petlep.com

  • Phone: +1 (229) 432-0884

  • Business Address:
    514 W Oglethorpe Blvd
    Albany, GA 31701
    United States

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)