Terms of service

Effective Date: August 27, 2026

Welcome to Petlep. These Terms & Conditions govern your use of our website and services.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

Company Details

Email: support@petlep.com
Phone: +1 (229) 432-0884
Address: 514 W Oglethorpe Blvd, Albany, GA 31701, United States
Support Hours: Monday – Friday, 09:00 AM – 5:00 PM (GMT-05:00) Eastern Time (ET)
Live Chat: Available on-site

Eligibility to Use Our Website

By using this website, you confirm that:

You are at least 18 years old or using the website with parental or guardian permission
You are legally capable of entering into binding contracts
The information you provide is accurate and complete

We reserve the right to refuse service, terminate accounts, or cancel orders where necessary.

Products & Product Information

We aim to ensure that all product descriptions, images, pricing, and specifications displayed on our website are accurate and up to date.

However:

Product colours may vary slightly depending on screen settings
Product packaging may differ from images shown
Minor specification changes may occur without notice
Availability may change at any time

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

Pricing & Payments

All prices displayed on our website are shown in USD ($)

We reserve the right to change pricing at any time without notice.

Accepted payment methods may include:

Debit cards
Credit cards
Secure online payment providers

All payments are processed securely through third-party payment processors.

Petlep does not store full payment card information.

Orders

When you place an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to:

Refuse or cancel orders
Limit quantities purchased
Cancel suspected fraudulent transactions
Request additional verification information

If payment has already been taken for a cancelled order, a refund will be issued to the original payment method.

Shipping & Delivery

Shipping and delivery information is outlined in our Shipping Policy.

Estimated delivery times are provided as guidelines only and are not guaranteed.

We are not responsible for delays caused by:

Courier issues
Customs procedures
Severe weather
Public holidays
Circumstances outside our reasonable control

Customers are responsible for providing accurate shipping information.

Returns & Refunds

Our Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

By placing an order, you agree to the terms outlined in our Return & Refund Policy.

Promotions & Discount Codes

Promotional offers and discount codes:

Must be applied during checkout
Cannot be applied retroactively
May be modified or withdrawn without notice
Cannot usually be combined unless stated otherwise

We reserve the right to cancel promotions where misuse or abuse is suspected.

Intellectual Property

All content on this website, including but not limited to:

Logos
Images
Product descriptions
Graphics
Website design
Text content

is the property of Petlep or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, or exploit website content without prior written permission.

Website Use Restrictions

You agree not to:

Use the website for unlawful purposes
Attempt unauthorised access to systems or accounts
Distribute malicious software Interfere with website functionality
Use automated systems to extract website data

We reserve the right to restrict or terminate access where misuse is identified.

Limitation of Liability

To the fullest extent permitted by law, Petlep shall not be liable for:

Indirect or consequential losses
Loss of profits or business opportunities
Delays beyond our reasonable control
Website interruptions or technical issues

Nothing in these Terms excludes liability where exclusion is not permitted under applicable law.

Product Use & Safety

Customers are responsible for using our products safely and according to any provided instructions.

Petlep is not responsible for injuries, damages, or losses resulting from:

Improper use
Misuse
Failure to follow safety guidance
Unauthorised modifications to products

If unsure how to use equipment safely, customers should seek professional guidance before use.

Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use personal information.

Third-Party Links

Our website may contain links to external websites operated by third parties.

We are not responsible for:

Third-party content
External website policies
Third-party products or services

Accessing third-party websites is done at your own risk.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this page.

Customers are encouraged to review these terms periodically.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms & Conditions shall be subject to the applicable laws of the State of Georgia, United States.

Contact Us

For any inquiries available to assist you.

Thank you for choosing Petlep