Refund policy

PetLep Returns & Refund Policy

At PetLep, we want you to be completely satisfied with your purchase. If you're not fully satisfied, we're here to help. Please review our return and refund policy below.

1. 30-Day Return Window

You may request a return within 30 calendar days from the date you receive your order.

We accept returns for both defective and non-defective products, including buyer's remorse, incorrect size, or other eligible return reasons in accordance with this policy.

2. How to Start a Return

To initiate a return, please contact us at support@petlep.com with:

- Your order number

- The item(s) you wish to return

- The reason for the return

Our customer support team will review your request, confirm eligibility, and provide return instructions.

3. Return Shipping Costs & Fees

Return Shipping Fee: Free

Restocking Fee: None

 

4. Return Conditions

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

Items that have been used, damaged due to misuse, or returned without their original packaging may not be eligible for a refund.

5. Non-Returnable Items

The following items are not eligible for return:

- Items that have been used, worn, or altered after delivery

- Items returned without their original packaging or essential components

- Items returned after the 30 day return period

6. Refund Processing

Once we receive and inspect your returned item, approved refunds will be processed within 7 business days.

Refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately at support@petlep.com.

We will review the issue promptly and, where applicable, cover all return shipping costs for defective, damaged, or incorrectly shipped items.

8. Exchanges

We accept exchanges for eligible items within 30 days of delivery.

To request an exchange, please contact support@petlep.com with your order number and the item you would like to exchange.

Replacement items are subject to product availability. Once we receive and inspect your returned item, we will arrange shipment of the replacement item. If the replacement item has a higher price, you will be responsible for paying the price difference. If it has a lower price, the difference will be refunded to your original payment method.

 

9. Order Cancellations

If you wish to cancel your order before it ships, please refer to our Cancellation Policy for details. Cancellations must be requested within 24 hours of order placement. 

10. Contact Information

If you have any questions regarding returns or refunds, please contact our customer support team:

Email: support@petlep.com

Phone: +1 (229) 432-0884

Business Address: 514 W Oglethorpe Blvd, Albany, GA 31701, United States

Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)