Cancellation Policy

At PetLep, we understand that plans can change. Our Cancellation Policy is designed to be fair and transparent for all customers.

1. Order Cancellation Window

Orders may be cancelled free of charge within 24 hours of being placed, provided they have not yet been dispatched from our warehouse.

2. How to Cancel an Order

To cancel your order, please contact us immediately at:

- Email: support@petlep.com (include "CANCEL ORDER" in the subject line)

- Phone: +1 (229) 432-0884

- Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)

Please provide your order number when requesting cancellation.

3. Cancellation Confirmation

Customers will receive written cancellation confirmation within 1 business day during business hours.

4. After Dispatch

Orders that have already been shipped cannot be cancelled. In such cases, customers must follow our standard Return & Refund Policy after delivery.

5. Refund Timing

Approved cancellations are refunded in full within 7 business days to the original payment method.

6. Partial Cancellations

Partial order cancellations are only possible before the items have been packed for dispatch.

7. Contact Information

For any questions regarding cancellations, please contact our customer support team:

Email: support@petlep.com

Phone: +1 (229) 432-0884

Business Address: 514 W Oglethorpe Blvd, Albany, GA 31701, United States

Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)